Last Updated: 1 February 2026
Bloom ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fractional pipeline management services and visit our website joinbloom.tech (the "Service").
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, company name
- Business Information: Proposal volumes, deal sizes, sales process details
- Communications: Messages you send us through contact forms, email, or other channels
1.2 Information We Collect from Your CRM
To provide our pipeline management services, we access and process data from your CRM systems, including:
- Opportunity and proposal data (names, dates, amounts, stages)
- Activity records (follow-ups, next steps, communications)
- Deal status and closure information
- Team member assignments and ownership
1.3 Automatically Collected Information
- Usage Data: Pages visited, time spent, features used
- Device Information: IP address, browser type, operating system
- Cookies: We use cookies to improve your experience (see Section 8)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pipeline management services
- Monitor active proposals and opportunities in your pipeline
- Generate weekly pipeline hygiene reports
- Flag overdue follow-ups and unclear next steps
- Communicate with you about our services
- Respond to your requests and provide customer support
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With third-party vendors who assist in providing our services (e.g., hosting providers, email services) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Active Clients: We retain your data for the duration of our service relationship
- After Cancellation: We retain data for 90 days to facilitate potential service resumption, after which it is securely deleted
- Legal Obligations: We may retain certain information longer if required by law
6. Your Rights (UK GDPR)
Under UK data protection law, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restriction: Request restriction of processing in certain circumstances
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing of your data in certain circumstances
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at hello@joinbloom.tech. We will respond within 30 days.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
8. Cookies and Similar Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
8.2 Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the website to function and cannot be switched off. They include:
- Cookie Consent: Remembers your cookie preferences so we don't ask again
- Session Management: Maintains your connection during your visit
Legal basis: Legitimate interest (necessary for website operation)
Analytics Cookies (Currently Not Used)
We do not currently use analytics cookies. If we add analytics in the future (e.g., Google Analytics), we will:
- Ask for your explicit consent before setting these cookies
- Update this policy to reflect the change
- Allow you to opt out at any time
Marketing Cookies (Not Used)
We do not use marketing or advertising cookies.
8.3 Third-Party Services
We use the following third-party service that may set cookies:
- Formspree: Our contact form provider. Formspree may set cookies to prevent spam. See their privacy policy at formspree.io/legal/privacy-policy
- Google Fonts: Loads fonts from Google's servers. Google may collect usage data. See their privacy policy at policies.google.com/privacy
8.4 Managing Cookies
You can control and delete cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
Note: Blocking essential cookies may prevent the website from functioning properly.
8.5 Cookie Duration
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Cookie consent preference is stored for 365 days
8.6 Updates to Cookie Usage
If we add new types of cookies (e.g., analytics), we will notify you through the cookie banner and request your consent.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: hello@joinbloom.tech
Website: joinbloom.tech
13. Complaints
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.